Returns & Exchanges
At MOVA, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. To ensure a smooth process, please keep all original packaging and components intact for a full refund.
Initiate Your Request
Log in to your MOVA account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the electronic device in its original box, including all cables, manuals, and accessories, to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or dispatch your exchange unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing